Patient Relationship and Experience

The patient relationship starts at first contact! Clinical practice is an art. It is a process that we can craft to create a memorable patient experience.

When confronted with new ways of doing things, patients can be unsure. They often don’t know what to ask or how to respond to the unfamiliar. This is a crucial time in your client’s journey. In this webinar we look at how to develop a sense of relaxed trust and confidence in our new patients.

Patients will trust you more when they feel there is a structure of authentic consistency at each step within your practice. Over time this builds confidence in the patient.

A confident patient is compliant, more satisfied, and refers many of their friends and contacts. Check that there is congruence at each step and that this is consistent from the first point of contact, and then at each step through to the initial appointment. Reduce no-shows, increase patient satisfaction and create a lot more referrals. The goal is to help your patients become confident with you, your clinic and their care.